FAQ

Returns & Refunds

Can I return an item?

You may request a return within 30 days of delivery. For a change-of-mind return, the item must be unused, unopened, in its original condition and original packaging. Proof of purchase is required. Contact our support team before sending anything back.

Can I return Fresh Breath?

Fresh Breath is a consumable product for dogs. Opened or used jars are final sale for change-of-mind returns. Unopened, unused jars are not automatically eligible for a change-of-mind return. You may contact us within 30 days of delivery to request a review; any return must be approved before the item is sent back. If your jar arrived damaged, incorrect, or with a verifiable product issue, contact us so we can review it for a refund or replacement.

What if my order is damaged, incorrect, or missing an item?

Contact us as soon as possible with your order number and clear photos or video of the item and packaging, where applicable. After reviewing the evidence, we may offer a refund or replacement appropriate to the issue.

Who pays for return shipping?

For approved change-of-mind returns, the customer pays for return shipping and provides the shipping label. Approved physical returns are sent to our fulfillment partner’s warehouse in China. Follow the return instructions and confirmed address provided by our team; do not send any item back without prior authorization.

Cancellations

Contact us as soon as possible if you wish to cancel. We can cancel an order with a full refund only if warehouse processing or fulfillment has not begun. A cancellation request does not confirm cancellation. Once processing has begun or the order has shipped, cancellation is not guaranteed.

What happens if my order cannot ship on time?

If we cannot ship within the promised timeframe, we will notify you and offer the choice to accept the delay or cancel the unshipped items for a full, prompt refund. This option applies independently of our normal cancellation limit.

Your rights under applicable consumer law are not affected by these conditions.

How do I track my package?
You can check on the status of your order at any time by going to the following link: www.usps.com. You can also reach out to our customer support desk at 
dwellahome.teamsupp@gmail.com  to ask questions anytime.  

 

How long does it take for an order to arrive?
Once shipped, your order will arrive within 10 to 12 business days for the United States depending on how fast customs clearances take place and due to having multiple warehouses overseas.  We do not ship to P.O box address. You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.

 

Hours of Operation:

Phone: 1-(800) 674-9814

Email:

dwellahome.teamsupp@gmail.com. Customer support available 24/7. We typically respond within 24–48 hours.