REFUND POLICY

At Dwella Home, you may request an eligible return within 30 days of delivery. Please contact us before sending any item back.

Return eligibility

For a change-of-mind return, your item must be unused, unopened, in its original condition, and in its original packaging. You will need your order number and proof of purchase.

Fresh Breath

Fresh Breath is a consumable product for dogs. Opened or used jars are final sale for change-of-mind returns. Unopened, unused jars are not automatically eligible for a change-of-mind return. You may contact us within 30 days of delivery to request a review; any return must be approved before the item is sent back.

If Fresh Breath arrived damaged, was the wrong item, or has a verifiable product issue, contact us so we can review your case for a refund or replacement. The restriction on opened or used jars does not exclude these cases.

Damaged, incorrect, or missing items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, incorrect, or missing. Include your order number and clear photos or video of the item and packaging, where applicable. Keep the item and packaging until we have completed our review.

After reviewing the evidence, we may offer a refund or replacement appropriate to the issue. Do not return an affected item unless we instruct you to do so.

Return authorization and address

Contact our support team to request a return. If your return is approved, we will provide the confirmed return address and instructions for your order. Follow those instructions and do not send your purchase to the manufacturer or to an address shown on the parcel unless our team specifically authorizes it. Items sent back without prior authorization will not be accepted.

Return shipping costs

For approved change-of-mind returns, you are responsible for the return shipping cost and for purchasing your return shipping label. Approved physical returns are sent to our fulfillment partner’s warehouse in China. We will provide the complete return address and instructions before you send your item.

If your request concerns a damaged, incorrect, or missing item, contact us first. We will review the issue and explain the next steps before any return is arranged.

Cancellations

If you wish to cancel an order, contact us as soon as possible. We can cancel with a full refund only if warehouse processing or fulfillment has not begun. Submitting a cancellation request does not confirm that your order has been canceled. Once processing has begun or an order has shipped, cancellation is not guaranteed.

Shipping delays

If we cannot ship your order within the promised timeframe, we will notify you and offer the choice to accept the delay or cancel the unshipped items for a full, prompt refund. If you do not agree to a delay when your consent is required, we will cancel the unshipped items and issue a prompt refund. This option applies independently of our normal cancellation limit.

Refunds

For an approved physical return, we will notify you after receiving and inspecting the item and confirm whether the refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund. Refunds for cancellations caused by shipping delays will be issued promptly.

Your rights under applicable consumer law are not affected by this policy.

Contact us

For return, cancellation, or refund questions, contact our Customer Service via email (support@nombredelapagina.com) with your order number.